Bit999's Privacy Policy — Your data is safe with us

1 Introduction & Scope

Bit999 (referred to as "we" or "the platform") is a trusted online gaming and betting platform in Bangladesh. We believe protecting user privacy is not just a legal obligation — it is our ethical responsibility. This Privacy Policy applies to the bit999 website, mobile app, and all related services.

Whether you are opening an account on bit999, using the platform, or getting in touch with us — this policy ensures your data is protected at every step. Your personal information is something we value, and we safeguard it with the utmost care.

• This policy is developed in compliance with applicable laws in Bangladesh and international data protection standards.
• Users will be notified of any changes.
• Continued use of the platform will be considered acceptance of the updated policy.

2 What information we collect

Bit999 only collects information that is necessary to provide our services. We do not ask for anything beyond what is required.

The above information may be collected directly from you (at registration), automatically (while using the platform), or via payment processors.

3 Purpose of Data Use

Bit999 uses the data it collects for the following purposes. Each purpose is clearly defined and justified:

• Account management: To support registration, login, and account security.
• Payment Processing: To ensure smooth processing of deposits and withdrawals.
• KYC Verification: To verify your age and identity and to prevent fraud.
• Customer Support: To resolve your questions and complaints as quickly as possible.
• Service Improvement: Analyzing usage patterns to improve your experience.
• Promotional Communications: To inform you about bonuses and offers (you may opt out at any time).
• Legal obligations: To comply with applicable laws and follow regulatory directives.
• Responsible Gaming: Identifying and providing support for problem gaming behavior.

4 Data Sharing & Disclosure Policy

Bit999 never sells your personal information. It may only be shared with third parties in the following limited circumstances:

• Payment Partners: To process transactions with payment providers such as bKash, Nagad, and Rocket.
• Technology Providers: With hosting, security, and analytics service providers — all bound by strict confidentiality agreements.
• Legal authorities: In response to a court order or valid request from a government authority.
• Fraud Prevention: With international anti-money laundering (AML) bodies.

In every case above, your information is kept secure and nothing is shared beyond what is necessary. The core principle of bit999's Privacy Policy is — collect less, protect more.

5 Data Retention & Validity

We retain your data only for as long as necessary. Different types of data are subject to different retention periods:

• Account information — retained for the lifetime of the account and for 5 years after closure (as required by law).
• Transaction records — retained for up to 7 years (in compliance with financial regulatory requirements).
• Customer support contact records — retained for up to 3 years.
• Log files and IP records — retained for up to 90 days.
• Marketing preferences — until you opt out.

After the specified retention period, data is securely deleted or irreversibly anonymized.

6 Cookies & tracking technologies

Bit999's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve your experience.

• Essential cookies: For login sessions and security — disabling these cookies may cause the platform to function incorrectly.
• Functional cookies: To remember your language preference and other settings.
• Analytics Cookies: To understand which pages are most used and to improve our services.
• Security Cookies: To detect fraudulent activity and bots.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

7 Your data rights

Under bit999's Privacy Policy, you have the following rights:

To exercise any of these rights, please contact our customer support. We will respond to your request within 30 business days.

8 Security Measures

Bit999 uses industry-leading technology to keep your data safe. Our security framework operates on multiple layers:

• SSL/TLS encryption — all data transfers are fully protected.
• Database storage secured with AES-256 encryption.
• Two-Factor Authentication (2FA) support available.
• 24/7 security monitoring and alert system.
• Regular penetration testing and vulnerability scanning.
• Data backup and disaster recovery plan.

Please note — no system on the internet is 100% impenetrable. You can also help keep your account secure by using a strong password and never sharing your login credentials with anyone.

9 Protection of minors

Bit999 strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• Government-issued ID may be requested in cases of suspected fraud.
• Any account identified as belonging to a minor is immediately closed and all associated data is deleted.
• Parents or guardians may contact us to request the closure of a minor's account.

10 Privacy Policy updates

Bit999 may update this Privacy Policy over time — due to new services, legal changes, or enhanced security measures. For significant changes, we will:

• We will display a notice on the platform.
• We will notify you via SMS to your registered mobile number or by email.
• We will update the "Last Updated" date at the top of the page.

Continued use of the platform after any changes will be considered acceptance of the updated policy.

11 Contact & Complaints

For any privacy-related questions, requests, or complaints, please get in touch with us. bit999's data protection team is always here for you.

• Email: [email protected]
• Customer Support: 24/7 Live Chat (log in to the platform)
• Response Time: Typically within 24 hours; up to 30 business days for complex matters.

We take every complaint seriously and investigate it impartially. bit999 is always committed to protecting your privacy.