Bit999's Terms and Conditions — The Complete Guide to Using the Platform

1 Introduction & Applicability

Bit999 (referred to hereinafter as the "Platform" or "we") is an online gaming and betting platform operated for users in Bangladesh. These Terms and Conditions apply to the bit999 website, mobile app, and all related services. By creating an account on bit999, you fully accept all terms outlined in this document.

These terms may be updated at any time, and users will be notified in a timely manner. Continued use of the platform following any changes will be considered acceptance of the revised terms. bit999 is committed to transparency, which is why we ensure our Terms and Conditions are written in clear, straightforward language.

• These terms are available in both Bengali and English; in the event of any conflict, the Bengali version shall prevail.
• No person under the age of 18 is permitted to use this platform.
• Accounts accessed from restricted regions will be suspended.

2 Account Registration & Verification

To register on bit999, you must provide accurate and complete information. Creating an account with false details is a serious violation of our rules and may result in permanent account termination and forfeiture of your balance. Each individual may operate only one account.

• Your real name, date of birth, and mobile number are required at the time of registration.
• A national ID or passport may be requested for account verification.
• Multiple accounts may not be created from the same mobile number or device.
• To update your account details, please contact customer support.
• Keep your account password confidential — bit999 will never ask for your password.

Bit999 enforces a strict age verification policy. If suspicious activity is detected on an account, additional verification may be requested. Withdrawals may be put on hold until verification is complete.

3 Payment, Deposit & Withdrawal Policy

Bit999 supports deposits and withdrawals via Bangladesh's most popular mobile banking services — bKash, Nagad, and Rocket. All transactions are secured through encryption.

• Minimum deposit amount: BDT 300.
• Minimum withdrawal amount: BDT 500.
• Withdrawals will be sent only to the registered mobile number on file.
• Withdrawals to third-party accounts are strictly prohibited.
• Maximum daily withdrawal limit: BDT 200,000 (subject to change based on specific verification requirements).
• Withdrawal requests are typically processed within 5-30 minutes.
• Additional verification may be required for suspicious transactions.

If you experience any issue with a deposit or withdrawal, please notify us immediately via live chat. Records of all transactions are stored in our system — in the event of any dispute, the system record will serve as the definitive proof.

4 Bonus & Promotion Terms and Conditions

Bit999 regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions that must be followed.

• The welcome bonus is available to new members once only.
• A specified wagering requirement must be completed before bonus funds can be withdrawn.
• Wagering requirements for bonuses are generally 10–30 times the bonus amount.
• Any attempt to claim bonuses by opening multiple accounts will result in all associated accounts being terminated.
• If bit999 detects any misuse of bonuses, the bonus and any associated winnings will be forfeited.
• Cashback offers apply only to net losses within a specified period.
• Bit999 reserves the right to modify or cancel any promotion at any time.

5 Betting Rules

The following betting rules on bit999 apply to all users. Failure to comply may result in bet cancellation or forfeiture of winnings.

• Once a bet is confirmed, it cannot be changed or cancelled (except where a cash-out feature is available in live betting).
• If an event is cancelled or postponed, the stake for that bet will be refunded.
• If incorrect odds are displayed due to a technical error, bit999 reserves the right to void the affected bets.
• Single bets and multi-bets (parlays) are governed by separate rules — please refer to the relevant section for details.
• Maximum win limits are set separately for each bet category.
• In Sports Betting, match results will be determined based on the official results announced by the relevant sports authority.

6 Prohibited Activities

Bit999 is committed to maintaining a fair and honest platform. The following activities are strictly prohibited, and violations will be met with firm action:

• Operating multiple accounts or using another person's account.
• Betting using bots, scripts, or automated software.
• Participation in match fixing or any other form of fraud.
• Bonus abuse — multiple accounts using the same identity, device, or IP address.
• Transactions involving money laundering or funds from illegal sources.
• Attempting to hack or infiltrate the platform's software.
• Threatening, harassing, or defrauding other users.

If any prohibited activity is detected, the account will be immediately suspended or permanently closed, and all balances may be forfeited. In serious cases, legal action may also be taken.

7 Privacy & Data Protection

Bit999 treats the protection of your personal information as a top priority. Any data we collect is used solely for service improvement, identity verification, and legal compliance. We do not sell user data to third parties.

• Information provided at registration is stored on secure servers.
• Transaction data is used for payment processing purposes.
• Information may be disclosed to authorities when required by law.
• For more details, visit our Privacy Policy Read.

8 Responsible Gaming

Bit999 believes gaming is meant to be fun — not addictive. We actively promote responsible gaming and encourage all users to play within their limits.

• Tools to set daily, weekly, and monthly spending limits are available to all users.
• The self-exclusion feature allows users to temporarily deactivate their account for a set period.
• If you feel you may be struggling with a gaming problem, please inform our support team.
• For more details Responsible Gaming View page.

9 Account Suspension & Termination

Bit999 reserves the right to suspend or terminate any account at any time, for any reason, without prior notice — particularly in cases of rule violations.

• Users may also request account closure at any time.
• Valid balances may be withdrawn prior to account closure.
• If an account is terminated due to rule violations, the balance may be forfeited.
• Accounts that have been inactive for an extended period (over 12 months) may be automatically deactivated.

10 Limitation of Liability

Bit999 is not liable for any losses caused by technical errors, internet issues, or unforeseen circumstances. We strive to deliver the best possible service, but we do not guarantee 100% uptime.

• Bit999 is not responsible for delays caused by third-party payment services.
• Bit999 is not liable for bets lost due to issues with the user's own device or internet connection.
• In the event of force majeure (natural disasters, government directives), services may be temporarily unavailable.

11 Policy on Changes to Terms

Bit999 reserves the right to update these Terms and Conditions, in part or in full, at any time. Users will be notified of significant changes via email or platform notification. Updated terms take effect from the date the changes are made.

Check back on this page regularly to stay up to date with the latest changes. bit999 is committed to fair and transparent policies, and user interests will always be the top priority in any updates we make.

12 Contact & Support

If you have any questions or uncertainties about these Terms and Conditions, please reach out to our customer support team. We are available 24/7 and offer full support in Bengali.

• Live Chat: Chat with us directly from any page on the platform.
• Email: [email protected]
• Average response time: under 2 minutes (live chat).